Legal

Privacy Policy

Last updated: 1 May 2026

1. Who We Are

HanyuLab is a Mandarin language learning platform operated by Pearson Wang Group. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our website and services.

Contact: hello@hanyulab.com

2. Information We Collect

Account Information

When you register, we collect your name, email address, and chosen password (stored securely via Clerk). Tutors additionally provide biographical information, qualifications, and availability.

Usage Data

We collect information about how you interact with the Platform — pages visited, flashcards studied, features used, and session durations. This is used to improve the product and personalise your experience.

Payment Information

We do not store your full card details. Payment processing is handled by third-party providers (e.g. Stripe). We retain records of transaction amounts and dates for accounting purposes.

Communications

If you contact us by email or submit a form, we retain the content of that communication to respond to you and improve our support.

3. How We Use Your Information

To provide, maintain, and improve the Platform
To match learners with appropriate tutors
To process payments and send transaction confirmations
To send product updates, lesson reminders, and account notifications
To respond to support requests
To detect and prevent fraud or abuse
To comply with legal obligations

We will not sell your personal data to third parties. We do not use your data for advertising purposes.

4. Third-Party Services

We use the following trusted third parties to operate the Platform:

Clerk — authentication and account management
Stripe — payment processing
Vercel — website hosting and delivery

Each third party operates under their own privacy policy and data processing agreements. We only share the minimum data necessary for each service to function.

5. Cookies

We use essential cookies to maintain your session and preferences. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, though some features may not work correctly as a result.

6. Data Retention

We retain your account data for as long as your account remains active. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law (e.g. financial records, which are kept for 7 years).

7. Your Rights

Depending on your location, you may have the following rights under GDPR, CCPA, or applicable law:

Access — request a copy of the personal data we hold about you
Rectification — ask us to correct inaccurate data
Erasure — request deletion of your personal data ("right to be forgotten")
Portability — receive your data in a machine-readable format
Objection — object to processing based on legitimate interests
Opt-out of sale — we do not sell data, so this does not apply

To exercise any of these rights, email support@hanyulab.com. We will respond within 30 days.

8. Children's Privacy

HanyuLab is not directed at children under 13. We do not knowingly collect data from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Policy from time to time. We will notify registered users by email before material changes take effect. Continued use of the Platform after changes are posted constitutes acceptance.

10. Contact

For privacy questions or to exercise your rights: support@hanyulab.com

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2. Information We Collect

Account Information

When you register, we collect your name, email address, and chosen password (stored securely via Clerk). Tutors additionally provide biographical information, qualifications, and availability.

Usage Data

Payment Information

We do not store your full card details. Payment processing is handled by third-party providers (e.g. Stripe). We retain records of transaction amounts and dates for accounting purposes.

Communications

If you contact us by email or submit a form, we retain the content of that communication to respond to you and improve our support.

3. How We Use Your Information

To provide, maintain, and improve the Platform

To match learners with appropriate tutors

To process payments and send transaction confirmations

To send product updates, lesson reminders, and account notifications

To respond to support requests

To detect and prevent fraud or abuse

To comply with legal obligations

We will not sell your personal data to third parties. We do not use your data for advertising purposes.

4. Third-Party Services

We use the following trusted third parties to operate the Platform:

Clerk — authentication and account management

Stripe — payment processing

Vercel — website hosting and delivery

Each third party operates under their own privacy policy and data processing agreements. We only share the minimum data necessary for each service to function.

7. Your Rights

Depending on your location, you may have the following rights under GDPR, CCPA, or applicable law:

Access — request a copy of the personal data we hold about you

Rectification — ask us to correct inaccurate data

Erasure — request deletion of your personal data ("right to be forgotten")

Portability — receive your data in a machine-readable format

Objection — object to processing based on legitimate interests

Opt-out of sale — we do not sell data, so this does not apply

To exercise any of these rights, email support@hanyulab.com. We will respond within 30 days.